Warranty

All Herschel Supply products are protected under one of two warranties.

Limited Lifetime Warranty.

We stand behind the quality of our bags, accessories, drinkware and our luggage with a Limited Lifetime Warranty— our guarantee that every Herschel Supply item is free of material and manufacturing defects. To avoid any confusion, “Accessories” is defined as any Herschel Supply accessory products, including wallets, iPhone cases, laptop and tablet sleeves, technology storage cases, toiletry bags, and bag charms. This Limited Lifetime Warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws.

Limited 1-Year Warranty.

Our Limited 1-Year Warranty is listed in Section 05 and covers our apparel products. To avoid any confusion,

“Apparel” is defined as any Herschel Supply clothing products, including jackets, headwear, pants, hoodies, sweaters, fleece, and to a limited extent, socks. Please note that Herschel Supply socks that are taken out of original packaging are considered used, and are therefore final sales, non-returnable, and not covered by warranty. The Limited 1-Year Warranty is valid for 1 year, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws.

In both cases, the applicable warranty will immediately become void if the product is purchased from an unauthorized retailer.

Making a Claim With Proof of Purchase

If you discover a material or manufacturing defect, we will, at our discretion and in accordance with local law and our warranty claims process (as updated from time to time), replace or offer reimbursement for the item, when applicable.

If the malfunction and/or defect fall within our warranty policy, our Customer Service team will authorize the defect and issue you a Claim Number.

Upon completing the warranty claims process, you’ll receive a gift card valid online and in-store equivalent to the original purchase price of your item.

Making a Claim Without Proof of Purchase

If proof of purchase is unavailable, no problem.

Our Customer Service team will review your claim and if approved, you’ll receive a credit valid online and in-store equivalent to 70% of your item’s last selling price.

Please use this form to register your Warranty claim for any Herschel Supply product bought online or in one of our official retailers around the world. If your region is not available to select, please reach out to [email protected] for support with your claim.

Already created a Warranty claim? Please log in to review your claim status.

Looking for a Return of an Herschel Supply product bought online? Please use the appropriate form on the Returns page.
Terms & Conditions
01 Our warranties

All Herschel Supply products are protected under one of two warranties.

Limited Lifetime Warranty.

We stand behind the quality of our bags, accessories, drinkware and our luggage with a Limited Lifetime Warranty — our guarantee that every Herschel Supply item is free of material and manufacturing defects. To avoid any confusion, “Accessories” is defined as any Herschel Supply accessory products, including wallets, iPhone cases, laptop and tablet sleeves, technology storage cases, toiletry bags, and bag charms. This Limited Lifetime Warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws.

Limited 1-Year Warranty.

Our Limited 1-Year Warranty is listed in Section 05 and covers our apparel products. To avoid any confusion, “Apparel” is defined as any Herschel Supply clothing products, including jackets, headwear, pants, hoodies, sweaters, fleece, and to a limited extent, socks. Please note that Herschel Supply socks that are taken out of original packaging are considered used, and are therefore final sales, non-returnable, and not covered by warranty. The Limited 1-Year Warranty is valid for 1 year, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws. In both cases, the applicable warranty will immediately become void if the product is purchased from an unauthorized retailer.

02 What is covered under our warranties

If you discover a material or manufacturing defect, we will, at our discretion and in accordance with local law and our warranty claims process (as updated from time to time), replace, repair, or offer reimbursement for the item, when applicable. Warranty claims must be accompanied by an acceptable proof of purchase (as determined in Herschel Supply’s sole discretion) from an authorized Herschel Supply retailer. Purchases made from a counterfeit or unauthorized seller will not be considered.

Herschel Supply warranties do not cover misuse, neglect, accidents, abrasion, solvents, cleaning liquids, damage during transport, or any modification to a Herschel Supply item. If your bag or luggage product was damaged during flight, transport or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is not covered by Herschel Supply.

We also cannot be held responsible for loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including but not limited to the breakdown of colors and materials over time, is not considered a material or manufacturing defect and is therefore not covered by our warranties.

Our warranties are crafted with the same regard for detail that is applied to every item we produce and is our commitment to your continued enjoyment of Herschel Supply products. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent (including intentional damage to products, duplicate claims, and counterfeit products) or that violate our Terms of Use.

03 Warranty claim responses

All warranty claims are dealt with as promptly as possible, with most claims completed within 5 business days. However, during peak retail seasons such as the Holidays and Back-To-School, warranty claims may take an additional 4 to 5 business days. We thank you for your patience.

Due to seasonality of stock we cannot guarantee that customers will be able to purchase the same item that is the subject of their warranty claim. In addition, warranty-related gift cards cannot be combined with any other offer including promotions/discounts on our online store.

04 Item repairs

Currently, we do not have a global repair facility available. However, if you do not wish to continue with a full warranty claim and you elect to have the item repaired by a third party at your own expense, Herschel Supply will not accept responsibility for the cost of the repair.